We stand behind every drop. If you or your pet are not completely satisfied with your LivHerbals purchase, we are here to help.

30-Day Satisfaction Guarantee

We offer a 30-day return window starting from the date your order was delivered. If you are not satisfied with your product, please contact us within that time to request a return or refund.

Our 30-day satisfaction guarantee applies to first-time purchases of a product bought directly from LivHerbals.com. Refunds are limited to one refund per product, per household, unless explicitly approved by LivHerbals.

To qualify, the product must be returned in its original packaging. Empty, partially used, or unopened products, packages, bottles, jars, pouches, powders, chews, or liquid drops are all eligible for return. We understand that sometimes you have to try a product before knowing if it is the right fit.

To begin a return, email us at packsupport@livherbals.com with your order number and reason for the return. Once your request is approved, we will provide you with return instructions and the appropriate return address.

Returns should be mailed to:
LivHerbals Returns Department 217 Road W Exeter, NE 68351

What Is Eligible for a Refund

To qualify for a refund, please ensure your request meets the following criteria:

• The request must be made within 30 days of delivery.

• The product must have been purchased directly from LivHerbals.com.

• We reserve the right to request your order number, photos, or other details to review and validate the request.

What Is Not Eligible for a Refund

The following items are not eligible for a refund unless they arrive damaged, defective, or incorrect:

• Wholesale orders

• Bulk orders

• Resale orders

• Gift cards

• Final sale or promotional items

• Products purchased from third-party retailers

• Repeated refund requests for the same product or household

• Products returned without prior approval

Products Purchased Elsewhere

If you purchased a LivHerbals product from another retailer, marketplace, store, or third-party seller, please contact that seller directly. Their specific return and refund policy will apply.

Shipping Costs

• Original shipping charges are non-refundable unless the order arrived damaged, defective, or incorrect.

• Customers are responsible for return shipping costs unless LivHerbals approves a return because of damage, defect, or a fulfillment error.

Damaged, Defective, or Incorrect Orders

Please inspect your order as soon as it arrives. If your order arrives damaged, leaking, defective, or incorrect, please contact us within 7 days of delivery at packsupport@livherbals.com.

To help us resolve the issue promptly, please include:

• Your order number

• A photo of the product

• A photo of the packing slip (if available)

• A photo of the shipping box or mailer

We will review the issue right away and help make it right by replacing the item or issuing a full refund as appropriate.

Natural Product Differences

LivHerbals products use plant-powered ingredients. Natural differences in color, aroma, texture, settling, or appearance might occur from batch to batch. These natural differences are a normal part of working with nature and do not always mean a product is defective.

Subscriptions

• Subscription orders follow the same refund policy as one-time purchases.

• If a subscription order has already processed or shipped, it cannot be canceled for that specific shipment.

• You must cancel or update your subscription before your next order processes.

Refund Abuse

LivHerbals reserves the right to deny refund requests that show misuse, repeat claims, suspected fraud, or abuse of our satisfaction guarantee.

Exchanges

We do not offer direct exchanges. If you would like a different product, we recommend requesting a return for your original item within the 30-day window and placing a new order for the replacement product.

How Refunds Are Issued

Approved refunds will be issued to your original payment method.

Once we receive your returned item, we will inspect it and notify you of your approval status. Please allow 5 to 10 business days for the refund to be issued from our system. Afterward, please allow additional time for your bank, credit card company, or payment provider to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please reach out to us at packsupport@livherbals.com.

Contact Us

For refund, return, or general support questions, we are always here to support you:

• Email: packsupport@livherbals.com

• Phone: 402-576-3007 ext 3